Refunds Policy
By placing an order, You confirm that You have read, understood and accepted these following policy.
Cancellation
We accept order cancellation before the product is shipped or produced.We cannot cancel the order if the product is already shipped out.
Return or Resend
Our policy lasts 7 days from arrival date. If 15 days have gone by since you received the item, unfortunately, we can’t offer you a refund or resend.
You have two options:
1 .Return: We accept the return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods.
You will pay for return shipping. For quality related returns, return shipping cost is refundable. Items not meeting the above criteria will be considered ineligible for a return.
2.Resend:
if the item is faulty due to an error on our end (e.g. wrong item ).We are willing to resend the correct product for you.
If the item is defective due to transportation issues (such as damaged items).We can reissue new product for you under the premise that you bear part of the shipping cost
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Due to transportation problems, If you think the return is too troublesome,the goods are damaged when the goods are received, we can bear part of the loss and refund part of the amount.
Shopify Return SOP
Step 1.
Enter your order ID and email address
Step 2.
Select Returned Product and Quantity
Step 3.
Choose a reason for return and upload at least 1 image of the returned product
Step 4.
Select the shipping service
Step 5.
Enter the address of your location (for generating the shipping label)
*Address 2 should not leave it blank, please kindly type ‘N/A’ if not used
Step 6.
The return request is completed!
Step 7.
The notification letter of return request update will be mailed to your address
Step 8.
Once the request is confirmed, the shipping label will be provided via email
Step 9.
Please kindly attach the shipping label to the package and arrange to ship out
Step 10.
The return is completed successfully!